Refund policy

At Yholli Active, we want you to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must:

• Be unused and unworn.
• Be in their original condition with all original packaging.
• Be free of stains, odors, pet hair, or damage.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned once opened or worn:

• Skull caps
• Headbands

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery so we can make it right.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or we made an error with your order.

Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect. If you need assistance, please contact our support team.

How to Start a Return

To request a return, please email us at Yholli@outlook.com with:

• Your order number
• Your full name
• The reason for your return
• Photos (if the item is damaged or incorrect)

Once approved, we’ll provide instructions for returning your item.

We’re happy to help.